UPDATED : A message from Coughlin regarding COVID-19

Dear Valued Members,

As the status of the COVID-19 outbreak continues to change and evolve on a daily basis across Canada and the entire world, we at Coughlin wish to reinforce our commitment to you throughout this difficult time. As your pension and benefits administrator, we want to assure you that while our physical offices may have closed temporarilyour mandate to provide you with the essential services relied upon remains the same.

To date, we have taken numerous steps in mobilizing Coughlin staff behind-the-scenes through telework while maintaining a skeleton staff on-site, so that your foremost needs remain tended to. Claim submissions, customer service requests and general inquiries can be performed electronically through email, in addition to the usual methods of mail or fax. We are working to reinstate our phone service as quickly as possible amid our building closure. In lieu of this, we have established departmentspecific email addresses so you may reach your desired Coughlin team as efficiently as possible.

How to submit a health and/or dental claim:

Walk-in and drop-off services have been suspended until further notice.

Print, complete and sign forms, include supporting documents and return to Coughlin & Associates by any of the following:


    Mail: Coughlin & Associates Ltd.

                P.O. Box 3517, Station C

                Ottawa, ON  K1Y 4H5

Fax:  613-231-6180

Email: Ottclaims@coughlin.ca



We wish to remind you that some delays in processing claims and issuing reimbursements may be experienced due to our amended ways of working.

How to submit a customer service request:

Please email the appropriate department with your request.


Claims – ottclaims@coughlin.ca

Disability – disabilityclaims@coughlin.ca

Pension – pensionrequests@coughlin.ca

Multi-employer Plans – mepsinquiries@coughlin.ca

Single-employer Plans – sepsinquiries@coughlin.ca

Voluntary Life – vollife@coughlin.ca

Individual Financial Services – cgagnon@coughlin.ca

General – info@coughlin.ca

Please visit our website, www.coughlin.ca, for direct links to these departments and more – it is your centralized repository for all health and wellness, retirement and investment information.

Our adaptive measures are continuously being monitored and adjusted so that we may continue to provide essential services and payments in a prompt manner as you remain out top priority. We have been working around-the-clock in deploying our preparedness plan and will continue to do so as long as necessary.

These are uncertain times for us all and we appreciate your patience and understanding as we navigate this uncharted territory. Our unwavering support is guaranteed – together, we will weather what may lie ahead.

Take care of yourself, your families and communities.  Be safe, be well.

Sincerely yours,


Coughlin and Associates


 Tel: 613-231-2266 | Toll-free: 1-888-613-1234 | Fax: 613-231-2345

info@coughlin.ca  www.coughlin.ca

466 Tremblay Road, Ottawa, ON  K1G 3R1


In order to protect the health of our working environments, we are not receiving any external visitors in our offices at this time.

Afin de protéger la sante de nos environnements de travails, nous ne pouvons recevoir de visiteurs à nos bureaux pour le moment.


Posted : 03/13/20

We want to inform all clients and plan members of Coughlin’s immediate plan of action as it relates to the Corona Virus (COVID-19) global pandemic.

Effective immediately, we have restricted access to the building at 466 Tremblay Road.  As such, members who wish to drop off a claim will be able to do so but will not have access to the reception area. A table and secure drop box have been set up in the front entrance foyer. See attached Claims Instructions poster.

Ottawa COVID19 Notice

Ottawa COVID19 ClaimsInstructions